Refund & Returns

At Gloxtic Inc., we are committed to providing our customers with high-quality products and a superior shopping experience. If you are not satisfied with your purchase of a phone case, our return and refund policy is as follows:

1. Return Policy
   Return Period: You can apply for a return within 30 days of receiving the item.

Return Conditions: The item must be in its original condition, unused, and with its original packaging and tags.

2. Refund Process
   Refund Request: Please fill out the return request form via our customer service email or official website, providing your order number and product details.

Return Address: We will provide you with a return address; you will need to return the unused product.

Address: 600B CENTRAL AVE 293–RIVERSIDE–CA–92507
Review Time: After receiving the return, we will review your return request within 5-7 business days and decide on the refund.

Refund Method: The refund will be processed through the original payment method. If you paid by credit card, the refund may take 3-5 business days to appear in your account.

3. Shipping Costs: Return shipping costs: For returns due to customer reasons (such as dissatisfaction, incorrect purchase, etc.), the customer shall bear the return shipping costs. If the return is due to product quality issues or incorrect shipment, we will bear the shipping costs.